FAQs

Frequently Asked Questions

Shipping & delivery

Where do you ship from?
Orders ship from Canada to customers across Canada and the United States.

How long will my order take?
Orders are processed in 1–2 business days. Delivery is typically 4–9 business days within Canada and 6–12 business days to the US after dispatch.

Will I get tracking?
Yes — you'll receive a tracking number by email as soon as your order ships.

Returns & guarantee

What is the 30-Day Happy-Dog Guarantee?
If you or your dog aren't happy within 30 days of delivery, contact us and we'll arrange a replacement or refund.

What if my item arrives damaged?
Send us a photo and we'll make it right with a replacement or full refund — usually no return needed.

Products

Are your training tools humane?
Absolutely. We focus on kind, effective tools and never sell shock-based devices. Our ultrasonic and whistle tools work with sound, not pain.

How do I choose the right size?
Each product page lists sizing and dimensions. If you're unsure, reach out and we'll help you pick the best fit for your dog.

How do I clean the beds and mats?
Most of our beds and mats are machine-washable or easy to wipe clean. Check the individual product page for care details.