Returns & Refunds

Returns & Refunds

Your happiness — and your dog's — comes first. That's why every order is protected by our 30-Day Happy-Dog Guarantee.

Our 30-Day Happy-Dog Guarantee

If you're not completely satisfied with your purchase, let us know within 30 days of delivery and we'll make it right with a replacement or refund. No drama, no runaround.

How to start a return

1. Email us with your order number and a quick note about what went wrong.
2. We'll reply with simple return instructions within 1 business day.
3. Once your return is received and checked, we'll process your refund or replacement.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your bank or card provider.

Damaged or wrong items

If your order arrives damaged, defective, or incorrect, contact us right away with a photo. We'll send a replacement or full refund — no need to return the item in most cases.

Items we can't accept

For hygiene and safety reasons, used chew toys and heavily soiled items may not be eligible for return unless they arrived defective.

Need help?

We're real dog people and we're here for you. Reach out any time and we'll sort it out quickly and fairly.