Shipping Policy
Shipping Policy
We want your dog's new gear to arrive quickly and safely. Here's everything you need to know.
Where we ship
We ship across Canada and to the United States. Orders are dispatched from our Canadian fulfillment partners.
Processing time
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking as soon as your order ships.
Delivery estimates
- Canada: typically 4–9 business days after dispatch.
- United States: typically 6–12 business days after dispatch.
Delivery times are estimates and may vary during peak periods or due to carrier delays.
Shipping costs
Shipping is calculated at checkout based on your location. Keep an eye out for free-shipping promotions on qualifying orders.
Tracking your order
Once shipped, you'll get a tracking number by email. If you haven't received tracking within 3 business days, contact us and we'll help right away.
Questions?
We're real dog people and happy to help. Reach out any time and we'll get back to you quickly. Every order is also backed by our 30-day Happy-Dog Guarantee.